This unit covers the competency to provide advice to customers on a range of technical issues that impact on soft furnishings.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Nil
This unit contains employability skills.
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects of evidence | Interpret work order and locate and apply relevant information Interpret plans, drawings and work instructions Select and use tools and equipment appropriate to the task Provide advice to customers on three occasions with each involving a different central subject Follow work instructions, operating procedures and inspection practices to: complete required workplace documentation gather and interpret information on customer requirements and needs minimise the risk of injury to self and others Work effectively with others Modify activities to cater for variations in workplace contexts and environment Identify safe handling practices for equipment, products and materials |
Resource implications | Sample products, visual aids, tools and equipment. |
Method of assessment | Assessment methods must confirm consistency of performance over time and in a range of workplace relevant contexts. Assessment should be by direct observation of tasks and questioning on underpinning knowledge. Assessment should be conducted over time and will generally be in conjunction with assessment of other units of competency. |
Context of assessment | Assessment may occur on the job or in a workplace simulated facility with relevant process equipment, materials, work instructions and deadlines. |
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
collect, organise and understand information related to work orders, and current trends and styles in interior decoration communicate ideas and information to enable confirmation of requirements and specifications, coordination of ideas with customers, and the gaining of the customer's confidence plan and organise activities, including the preparation and layout of the worksite and the obtaining of equipment and materials to avoid any back tracking, advisory services work with others and in a team by recognising dependencies and using co-operative approaches to optimise workflow and productivity use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements apply analytical techniques to many customer requirements with preferred options use workplace technology related to locating and analysing options for the client |
Required knowledge |
interpretation of plans, drawings and work sheets interior design principles types of motorisation energy conservation methods types of wall and ceiling construction identification of equipment, processes and procedures |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Unit scope | This unit covers work involving providing advice to customers in relation to technical issues that impact of soft furnishings, including wall structures, interior design, motorisation, energy conservation and architectural drawings |
Unit context | OHS requirements may include legislation, building codes, material safety management systems, hazardous and dangerous goods codes and local safe operating procedures or equivalent Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements Work requires individuals to demonstrate discretion, judgement and problem solving skills in determining customer and site requirements. This may be demonstrated either individually or in a team environment |
Tools and equipment may include: | measuring and calculating equipment, including tapes, rulers, calculators, computers |
Materials may include: | product and fabric samples visual aids (photographs, magazines, trade brochures, sketches, etc.) technical drawings |
Personal protective equipment | Personal protective equipment is to include that prescribed under legislation, regulations and enterprise policies and practices |
Information and procedures | Workplace procedures relating to customer service Product manufacturer specifications and operational procedures Work instructions, including job sheets, plans, drawings and designs Workplace procedures relating to reporting and communication |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Questioning techniques are applied to determine the nature of customer requirements | |||
| Potential site problems or site specific requirements are identified | |||
| All available information relating to customer-specific requirements is gathered, recorded and confirmed with the customer | |||
| Information on options that potentially meet the customer's requirements is accessed and interpreted | |||
| Viable options relating to products, techniques or solutions that are relevant to the customer's requirements are generated | |||
| Information on available options relating to products, techniques or solutions is provided to the customer | |||
| Features, benefits, limitations and safety implications relating to available options are explained to the customer | |||
| The customer is advised to seek specialist advice where warranted |
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: